Published On: Wed, Apr 30th, 2014

Aspect Software announce Aspect Workforce Optimization 8.0

Aspect

Aspect Software, a leading source for fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, declared the launch of Aspect Workforce Optimization 8.0 (WFO 8), which is but an advanced, integrated workforce optimization solution that embraces workforce management, quality management and performance management capabilities.

“As the contact centre becomes a more integral part of the overall customer experience, companies are seeking intuitive solutions that provide more flexible and integrated customer service operations,” states Spence Mallder, senior VP, GM of Workforce Optimization at Aspect.

Supplementing that – “To address this, enterprises need to provide a much better user experience for agents and supervisors and develop a tighter integration between the front and back office. WFO 8 lets companies do just that, regardless of whether it is deployed at our customers’ premises or in the Aspect cloud.”

About the Author

Jawed Akhtar

- A Journalist by interest and a Music Enthusiast by passion. Wedded to Mother Nature, Jawed indulges his aesthetics in travelling and reading books of varied genres. Having covered News stories for top Dailies in his formative years, that is, he is game for tryst with Technology at Techmagnifier.

Aspect Software announce Aspect Workforce Optimization 8.0