Published On: Thu, Apr 17th, 2014

Vcare Call Center scales up maneuvers braced with Dell’s solutions


Dell, the technology solutions source announced its successful customer win of Vcare India Call Centre. Dell’s solutions will make available an agile infrastructure to facilitate growth and scalability for Vcare.

Vcare India Call Centre from its barrio had a huge server sprawl with various life cycle stages and desktop converted servers which were not reliable. This was one of the key drivers for Vcare to implement Dell’s scalable and reliable solutions to be able to maximise business responsiveness and eliminate system downtime. Vcare was also looking for more agile infrastructure that could scale based on their growing business needs, prompting the company to opt for Dell’s end-to-end solutions that would allow them to design and run their workloads on virtual infrastructure.

Dell’s right solution approach coupled with customer support and workshops assisted Vcare understand the benefits of Dell solutions – Dell Equal logic PS6510X x 2, PowerEdge M620 along with Force 10 MXL X2, Power Connect 8132F x 2 supplemented with VMware virtualisation for their complete virtual infrastructure. Furthermore, Dell also helped Vcare team to enhance their customer experience and to upscale their network to 10G with Dell MXL & Power Connect offerings. Hardware along with end to end implementation services and mission critical pro support plus (Proactive support) support SLA distinguished Dell from Competition.

Vcare had a heterogeneous environment and were not able to meet the SLA’s as they were managing their backups using Scripts and Open Source. Due to the excess amount of manual work required, they were out the productivity. Dell helped them to reduce their backup window using Dell DR4100 and NVBU and more importantly showed Dell’s capability around MySQL expertise.

“We are able to respond to the needs of the business faster with the scalability offered by the Dell solutions. Being one of the BPO solutions provider, we look at a cost effective IT implementation which will help us scale up our operations as and when we require and we hope Dell’s solutions will help us achieve this goal,” alleged Sushil Singh –Team IT, Vcare Call Center.

“Dell is dedicated to becoming the easiest technology company to do business with, connecting in meaningful ways with the customers we serve to help them achieve their full potential. The end to end products and services we are implementing for Vcare will help them improve business responsiveness and agility. Our ability to engage with customers at all levels, understand their needs and become their trusted consultant enables us to build confidence and builds a huge competitive advantage in the market. Regular technical knowledge sharing workshops with Vcare also helped build mindshare and greater understanding of our products and services.” Delineated Ajay Kaul, Head – North Geo and Channel Head, Dell India.

About the Author

- A Journalist by interest and a Music Enthusiast by passion. Wedded to Mother Nature, Jawed indulges his aesthetics in travelling and reading books of varied genres. Having covered News stories for top Dailies in his formative years, that is, he is game for tryst with Technology at Techmagnifier.

Vcare Call Center scales up maneuvers braced with Dell’s solutions