Published On: Tue, Jul 15th, 2014

Mphasis receives silver medal in Contact Center World’s Best Contact Center Awards 2014


Mphasis, the company that deals in providing IT services has been honoured with a Silver medal at the esteemed Contact Center World’s 9th annual APAC Top Ranking Performer Awards – 2014. The award recognizes the efforts of Mphasis in delivering strength of its partnership-style of working, the quality of its people-related processes in addition to the strong impact of its results on the client’s business. The company received the silver medal under the category of APAC Large Outsourced Contact Center.

Mphasis receives silver medal Contact Center World’s Best Contact Center Awards 2014

Also Read: Mphasis receives the Green Co’ Bronze certification honour by CII

Mphasis gained this position by going through the tough selection process and leaving behind 700 other entries in APAC. Apart from this the Mphasis Banking and Capital Markets BPO team will later on compete for the with Silver Awardees for the Global Awards scheduled to be held in November, 2014. The winning team has grown from a 40 Full Time Equivalents (FTE), single-work stream, simple back-office processing operation, to a multi-channel, 350 FTE center. They offer a complete range of inbound and outbound customer facing satisfaction. The company has successfully out grown its target that is the reason that they are awarded with this honour.

About the Author

Heena Gupta

- A reader at heart, this girl loves to express through writing. Her ears perk up as soon as she senses any tech molecule in the air. With the ability to use and navigate typical technologies she becomes a complete tech enthusiast. This post graduate in Mass Communication lives in the world of gadgets. Fiction, history and cartoons keep her busy in the free time. Her urge to grow mixed with excellent writing skills forces us to have her as a part of our workforce.

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Mphasis receives silver medal in Contact Center World’s Best Contact Center Awards 2014