Aspect Software the benefactor of completely integrated customer interaction management, workforce optimization and back office has launched all new cloud solutions. The company introduced the Aspect Unified IP 7.3 cloud service in the Indian market. This solution provides new proactive outreach compliance capabilities and tighter integration with Aspect’s social media interaction solution, ultimately providing a lower total cost of ownership (TCO) than previous iterations.

Speaking about the launch, Sanjay Gupta, Managing Director, ASEAN, India, Middle East and SAARC, Aspect Software, said, “In today’s digital age, where consumers control the customer-company relationship, predictive and proactive care is a necessity for delivering exceptional and differentiated customer experiences. Because of this, optimal control over customer contact strategies and agile operations to address changing business requirements is essential. UIP 7.3 provides just that by anticipating customer needs and contact strategies, engaging customers more efficiently and effectively through multiple channels and choices, and simplifying operations and drive return on investment.”

The solution will provide a consistent Omni-channel customer experience, regardless of contact method. The 7.3 release brings additional user flexibility and efficiencies to inbound contact handling which minimizes customer time and effort, making it easier to engage.